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Terms & Conditions

Use of our website

The use of "we", "us", and/or "our" throughout refers to Neutra Kitchen. The use of the website and the purchase of any goods from the website is governed by these terms and conditions. We reserve the right to modify these terms and conditions without notice to you. Neutra Kitchen imposes no charge for accessing the website. Your placement of an order on our website is an offer by you to purchase the goods selected in your order; furthermore, we may accept your order at our discretion. This means that if products are shown on the site but are incorrectly priced, incorrectly described or not available, we shall not be obliged to sell you those products. Once you have placed an order, we will send you an email confirmation that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Neutra Kitchen to sell our products will only exist once an order has been accepted, processed and dispatched to you. We reserve the right to change these terms of sale from time to time without notice to you.

Contract information

Neutra Kitchen Limited supplies goods supplied from Our UK company registration number is 12784021, and the VAT number is 397707149, whose registered office address is 11 Cochrane Court, London E10 5JA.

Your submission of an order represents an offer to purchase Goods indicated by you, and it is not binding on us until we have notified you that an order is accepted. We make all advertisements and communications until we accept your order are invitations to treat only and are not offers. This means that if goods are shown on the site but are not available or are incorrectly priced or otherwise incorrectly described, Neutra Kitchen shall not be obliged to sell you those goods.


Neutra Kitchen tries its best to ensure that the description of our products is as accurate as possible. However, the product descriptions displayed on our website are only intended to give a general description of the products and are not intended to be binding. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Privacy and Security Policy

This policy applies when you visit or surf without purchasing any product, when you use our site for purchasing products or when you register an account with Neutra Kitchen. All the information you share with us is private and confidential. Customer information is collected to improve your shopping experience and communicate our products and services. When you visit, register or order products on, you may be asked to provide certain information about yourself, including your name, contact details and credit or debit card information. We may also collect information about your usage of our website. Any data about individuals entered or included in any message to Neutra Kitchen will be subject to the Data Protection Act, and you are responsible for its accuracy and relevance. You must have the authority to disclose it and for Neutra Kitchen to utilise it for any transaction included for or by you through the website. If you are in any doubt about any data, please feel free to email Neutra Kitchen with the details of the problem first. If you have any enquiries relating to data held, you should contact

Neutra Kitchen only uses personal information for its purpose and in connection with the business or permitted by law. Therefore, Neutra Kitchen will collate the information which you provide. By giving Neutra Kitchen this information, you consent to its use to process your order and inform you about its progress.

Neutra Kitchen reserves the right to disclose any information you submit and other information about Neutra Kitchen, visitors, or registrants to a law enforcement officer or in connection with any legal proceedings if it is believed that such disclosure is required by law. Otherwise, the data will not be sold, rented, exchanged, transferred or disclosed to parties outside Neutra Kitchen. 

Neutra Kitchen may use the information you supply to notify you about Neutra Kitchen services that may interest you and keep you informed about forthcoming events. For your security, Neutra Kitchen reserves the right at all times to contact individuals if evidence of improper account activity is discovered. In addition, you can review, change or delete certain personal information at any time.

The security of your details is taken very seriously at Neutra Kitchen, and we have implemented measures and industry-standard precautions to safeguard your personal and payment details. is a secure site.

Cookies Policy uses cookies to track how often you visit our site, the contents of your shopping basket and previous purchases. A cookie is a piece of information stored on your computer’s hard drive and traces your movement within websites. Most browsers are automatically set to accept cookies, but you can refuse cookies by turning them off in your browser. If you turn off cookies, we will not track your order to enable you to purchase from our site. Nor will we be able to recognise you as a registered user.

You can opt-out of using cookies at any time; however, this may result in a slower, less smooth experience. Each browser has a different method to opt out of using cookies

Intellectual Property and Right to Use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensors or us.

You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of material and content of is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Limitation of Liability

Whilst we will use all reasonable endeavours to verify any information we place on, we make no warranties concerning its accuracy, whether express or implied. The website is provided on an “as is” and “as available” basis without any representation or endorsement made, and we make no warranties of any kind, whether express or implied, concerning our website or any transaction that may be conducted on or through our website including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from a course of dealing or usage or trade.

We make no warranty that the Neutra Kitchen website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Neutra Kitchen website. To the fullest extent permissible under applicable law, we disclaim any warranties of any kind, whether express or implied, concerning the goods or products. This does not affect your statutory rights as a consumer.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Neutra Kitchen website and any information provided to or taken from the Neutra Kitchen website by you. We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations), or otherwise arising out of or in connection with these conditions for:

  • economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

  • any loss of goodwill or reputation; or

  • any loss which was not brought to the attention of Neutra Kitchen at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by Neutra Kitchen; in any case, whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provision of a matter under these conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance, Waiver, Survival, Entire Agreement, Law

Suppose any part of the conditions shall be deemed unlawful, void or for any reason unenforceable. In that case, that provision shall be deemed to be severable from these conditions. However, it shall not affect the validity and enforceability of any of the remaining provisions of the states.

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

Each provision of these conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

These conditions (as amended and altered from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral between You and Neutra Kitchen concerning such issues. You confirm that you have read these conditions and you fully understand them. You also agree that these conditions are the only terms (together with Your network provider agreement) that rule your relationship with us.

The conditions shall be governed by and construed per the laws of England, and you irrevocably submit to the exclusive jurisdiction of the courts of England.

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